1. Purpose and Scope

This Payment & Refund Policy forms part of the Terms & Conditions / User Agreement for trcription.com. It explains how payments, tokens, subscriptions, digital credits, refunds, cancellations, payment disputes and related support requests are handled.

This Policy applies to all paid functions, token purchases, subscriptions, add-ons, service packages and other digital products offered through the Service unless a separate written agreement expressly states otherwise.

By making a payment, purchasing tokens, starting a subscription or using paid features, the user confirms acceptance of this Policy and the Terms & Conditions.

2. Use of the Service and General Conditions

Paid access is provided for lawful use of the Service only. The user must use the Service in accordance with the Terms & Conditions, this Policy, the Privacy Policy, applicable law and technical requirements displayed in the interface.

The Operator may refuse or suspend a paid transaction if the transaction appears fraudulent, unauthorized, prohibited by sanctions, connected with abuse of the Service or technically impossible to process.

Paid functions may be subject to account limits, file-size limits, processing queues, language support limits, usage caps, subscription restrictions or fair-use requirements.

3. Age Restrictions

Payments may be made only by users who are at least 18 years old or have reached the legal age required to enter into a binding agreement and make online payments in their jurisdiction.

A user who pays on behalf of a company confirms that they are authorized to use the selected payment method and bind the company to the applicable payment obligations.

4. Prohibited Use in Connection with Payments

The user must not use paid features, tokens, refunds, chargebacks or payment flows for unlawful, abusive, fraudulent or deceptive purposes.

• using stolen, unauthorized or third-party payment instruments without permission;
• attempting to obtain refunds after fully consuming digital services without a valid legal ground;
• initiating abusive chargebacks instead of contacting support regarding a genuine issue;
• creating multiple accounts to bypass limits, obtain unauthorized discounts or exploit promotional offers;
• using the Service for content or activities prohibited by the Terms & Conditions.

5. Prices, Currency and Taxes

Prices, available packages, plan limits and applicable currencies are shown on the website, in the account interface, at checkout or in an individual offer before payment confirmation.

Unless otherwise stated, prices may be displayed exclusive or inclusive of taxes depending on the user’s jurisdiction, tax status and payment provider settings. The user is responsible for any taxes, duties, bank fees, currency conversion charges or similar costs imposed by third parties.

If the user pays in a currency different from the displayed currency, the final amount may be affected by the exchange rate, card network rules, bank conversion fee, payment provider commission or international transaction charge.

6. Tokens, Credits and Deduction Rules

The Service may use tokens, credits or similar internal accounting units to measure and charge for usage. Tokens are digital access units used only within the Service and do not represent cash, electronic money, a deposit, a security, a financial product or a right to receive money.

Tokens may be deducted when the user initiates processing, submits a file, uses a paid function, generates a transcript, converts content, requests a repeated output or otherwise consumes a paid Service resource.

Tokens may also be deducted for unsuccessful processing where the failure is caused by the user, including poor file quality, unsupported format, corrupted files, incorrect settings, user cancellation after processing begins, insufficient rights to the content or violation of technical instructions.

If a confirmed technical failure is caused by the Service or its infrastructure and no usable output is provided, the Operator may restore tokens, provide an account credit, reprocess the file or issue another remedy at its discretion, subject to applicable law.

7. Payment Procedure and Successful Processing

The user selects a paid plan, token package or service package and confirms payment through the checkout flow. Payment may be processed by third-party payment provider(s) integrated with the Service.

A payment is considered successfully processed when the payment provider confirms authorization and/or capture, the transaction is not rejected by fraud checks, and the purchased tokens, subscription or paid access is credited to the user’s account.

The Operator may send a payment confirmation, receipt, invoice or account notification electronically. The user must promptly check the transaction details and contact support if an error is detected.

8. Unsuccessful, Delayed or Duplicate Payments

A payment may be unsuccessful, delayed, reversed or not credited because of insufficient funds, incorrect card data, bank refusal, payment provider error, anti-fraud checks, network failure, expired session, chargeback, sanctions screening or other technical reasons.

If the user believes a payment was charged but not credited, charged twice, credited to the wrong account, processed in an incorrect amount or otherwise affected by an error, the user must contact support at info@trcription.com and provide the account email, purchase date, amount, currency, payment method, transaction identifier and a short description of the issue.

The Operator will review payment logs, provider confirmations, account balance history and usage records within a reasonable period.

9. Payment Provider and Card Data Security

Card payments and other payment methods may be processed by external payment provider(s). The user may be redirected to a secure payment page or embedded checkout controlled by the payment provider.

The Operator does not receive or store full card numbers, CVV/CVC codes or complete payment credentials. Such data is processed by the payment provider according to its security standards and legal obligations.

The Operator may receive limited transaction data, such as payment status, transaction identifier, amount, currency, date, masked card information, provider response codes and refund status, for accounting, support, fraud prevention and compliance purposes.

10. Fees and Commissions

The Operator does not control fees charged by banks, card issuers, payment systems, exchange providers or intermediaries. Such third-party fees may not be refundable by the Operator.

If a refund is approved, the refunded amount may be reduced by non-refundable bank charges, payment provider fees, currency conversion differences or amounts already consumed, where permitted by applicable law.

11. Refund Eligibility

Because the Service provides digital services, automated processing and token-based consumption, a completed purchase does not automatically create a right to a refund after tokens or services have been consumed.

Refunds may be considered where required by applicable law, where a duplicate or erroneous charge is confirmed, where a payment was not credited and cannot be corrected, where a paid service was not provided due to a confirmed Service-side failure, or where another exceptional circumstance is accepted by the Operator.

The Operator may refuse a refund if the purchased tokens were used, the output was generated, the issue was caused by the user, the refund request is abusive, fraudulent or unsupported, or the statutory refund period has expired.

12. Refund Request Procedure and Processing Time

Refund requests must be sent to info@trcription.com with the subject line “Refund Request” and must include the user’s account email, purchase date, payment method, transaction identifier, amount, currency and reason for the request.

The Operator normally reviews refund requests within a reasonable business period after receiving all necessary information. Complex cases may require additional time if the payment provider, bank, anti-fraud review or technical logs must be checked.

If a refund is approved, it is normally returned to the original payment method. The actual time for funds to appear depends on the user’s bank, card network, payment system and payment provider and may be outside the Operator’s control.

13. Cancellations and Subscriptions

Where subscriptions are offered, the user may cancel future renewals through the account interface, support request or another method specified on the website. Cancellation stops future renewal charges but does not automatically refund the current paid period unless required by law or expressly stated in the plan terms.

The user remains responsible for charges incurred before cancellation, including tokens consumed, usage generated and renewal charges already processed before the cancellation became effective.

If the Service offers free trials or promotional plans, the conditions, renewal rules, expiry dates and limitations may be stated separately in the offer.

14. Chargebacks and Payment Disputes

Before initiating a chargeback, the user should contact support at info@trcription.com so the issue can be investigated and resolved where possible.

If a chargeback is initiated, the Operator may suspend the account, freeze unused tokens, provide evidence to the payment provider, recover fees or terminate access where the dispute is fraudulent, abusive or inconsistent with the user’s actual usage.

Chargeback outcomes are subject to bank, card network and payment provider rules. The Operator may rely on account records, logs, IP data, usage history, transaction confirmations and support correspondence when responding to a dispute.

15. Responsibility of the Parties

The user is responsible for providing accurate billing information, using a lawful payment method, monitoring account balance, reviewing paid outputs, keeping credentials secure and contacting support promptly about suspected errors.

The Operator is responsible for making commercially reasonable efforts to process payments correctly, credit paid access after successful payment confirmation, investigate reported payment issues and apply refunds or corrections where required by this Policy or applicable law.

Neither party is liable for delays or failures caused by events outside its reasonable control, including bank outages, payment provider failures, network interruptions, force majeure, regulatory restrictions or third-party system failures.

16. Service Limitations and No Guaranteed Result

Payment for access does not guarantee that every file will be processed successfully or that every output will be perfectly accurate. Output quality may depend on audio quality, language, accent, background noise, overlapping speech, file format, file corruption, duration and technical limits.

The user must verify generated outputs before relying on them. The Service is not a certified transcription service unless expressly stated in a separate written agreement.

17. Changes to Pricing and Policy

The Operator may update prices, token packages, plan limits, available currencies, payment methods and this Policy from time to time. Updated terms are published on the website or shown in the account interface.

Changes do not affect payments already completed unless required by law, but may apply to future purchases, renewals or additional token packages.

18. Termination of Access

The Operator may suspend or terminate paid access where the user breaches the Terms & Conditions, fails payment verification, initiates fraudulent transactions, violates prohibited-use rules or where required by law.

Upon termination, unused tokens may expire or be restricted according to the applicable plan and law. The Operator may retain transaction records as required for accounting, fraud prevention, dispute resolution and legal compliance.

19. Data Retention in Payment Context

The Operator may retain payment-related records, invoices, limited transaction data, refund correspondence, chargeback evidence and accounting information for the period necessary to comply with tax, accounting, audit, anti-fraud, dispute-resolution and legal obligations.

Full card data is not stored by the Operator. Limited payment records may be stored for longer than the user account where legally required or necessary to establish, exercise or defend legal claims.

20. User Rights, Cookies and Third-Party Transfers

Payment processing may involve third-party providers, including payment processors, card networks, banks, fraud-prevention tools, hosting providers, email providers and analytics tools. Such providers receive only the data necessary to perform their role.

Cookies and similar technologies may be used to maintain sessions, protect checkout flow, prevent fraud, remember preferences and measure website performance. Details are provided in the Privacy Policy and Cookie-related notices.

Users may have privacy rights, including rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent where applicable. Requests may be sent to info@trcription.com.

21. Cross-Border Transfers and Protection Measures

Payment and account data may be processed in countries other than the user’s country of residence where the Operator, payment providers, hosting providers or other processors operate. The Operator applies appropriate legal, technical and organizational safeguards where required by applicable law.

The Operator uses reasonable security measures such as access controls, encryption in transit where available, limited access rights, logging, provider due diligence and organizational policies designed to protect payment and account information.

22. Deletion Requests and Legal Retention

The user may request deletion of account data or payment-related support correspondence by contacting info@trcription.com. The Operator may need to retain certain data where required for tax, accounting, legal, fraud-prevention or dispute-resolution purposes.

Deletion of account data may limit or terminate access to paid services, saved files, history, unused tokens and support records.

23. Governing Law and Contact

Unless mandatory consumer rules provide otherwise, this Policy is governed by the laws applicable to the Operator’s registered jurisdiction. Where the Operator identifies Luxembourg as its registered jurisdiction on the website, Luxembourg law may apply subject to mandatory consumer protection rules.

All payment, refund, cancellation, chargeback and billing questions should be sent to: info@trcription.com.

Last updated: 28 May 2026.

 

Contact: info@trcription.com